Crucible (Public Beta Edition) • Billing Desk: billing@crucible.trade
Last Updated: August 2026 • Governed under the Consumer Protection (E-Commerce) Rules, 2020.
Crucible provides digital software, cloud-based algorithmic infrastructure, vectorized backtesting computing power, and SEBI compliance telemetry tools. Because cloud computing resources are allocated immediately upon subscription activation, subscriptions are generally non-refundable once activated.
If you experience a technical inability to access the platform or complete broker authentication due to a verified defect on Crucible's infrastructure within 48 hours of your initial subscription payment, you are eligible for a 100% full refund.
To request a technical refund, email billing@crucible.trade with your Razorpay Payment ID and details of the technical issue.
Users opening a partnered Demat account via official referral links (e.g. Dhan, Upstox) receive a 1-month Pro tier waiver. This promotional benefit is complimentary and carries zero cash refund value.
Refunds will NOT be issued based on market losses, strategy performance, or execution slippage. Algorithmic software execution involves market risk, and past backtested yields are not a guarantee of future returns.
Approved refunds are credited back to the original payment source (UPI account, Credit/Debit card, or NetBanking bank account) via Razorpay within 5–7 business daysdepending on your bank's settlement schedule.