Crucible Technologies Private Limited (Production Edition) • Billing Desk: support@cruciblealgo.com
Last Updated: August 2026 • Governed under the Consumer Protection (E-Commerce) Rules, 2020.
Crucible provides cloud-native quantitative software, including Furnace Studio (cloud strategy synthesis, AST code sandboxing, and vectorized backtesting computing clusters), Crucible Copilot (AI quantitative research, indicator formulas, and position sizing calculation tokens), and real-time SEBI compliance telemetry tools. Because high-performance cloud compute, market data feeds, and LLM reasoning infrastructure are allocated immediately upon subscription activation, digital subscriptions are generally non-refundable once activated.
If you experience a technical inability to access the platform or complete broker authentication due to a verified defect on Crucible's infrastructure within 48 hours of your initial subscription payment, you are eligible for a 100% full refund.
To request a technical refund, email support@cruciblealgo.com with your Payment UTR / Transaction Reference ID and details of the technical issue.
Users opening a partnered Demat account via official referral links (e.g. Dhan, Upstox) receive a 1-month Pro tier waiver. This promotional benefit is complimentary and carries zero cash refund value.
Refunds will NOT be issued based on market losses, strategy performance, or execution slippage. Algorithmic software execution involves market risk, and past backtested yields are not a guarantee of future returns.
Approved refunds are credited directly back to the original funding bank account or UPI VPA via direct IMPS/NEFT transfer within 3–5 business daysdepending on your issuing bank's settlement schedule.